Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle’s symptoms can save you time and frustration. Whether it’s a simple noise or a complex diagnostic challenge, we’re here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details. Join our Journey:<ul><li>Share this episode with a friend</li><li>Click the plus to follow us on your podcast app and get automatic downloads of each episode</li><li>Rate and Review us on Apple Podcasts</li><li> Email us at <a href="mailto:Cindy@OnTheDriveTraining.com">Cindy@OnTheDriveTraining.com</a></li><li>LinkedIn:   <a href="https://www.linkedin.com/in/cindyatyourservice">Connect on Linkedin</a></li><li>Facebook:  <a href="https://www.facebook.com/profile.php?id=100064020915162">Join us on Facebook</a></li></ul> Host: Cindy Lawrence 713.299.2435 <a href="mailto:Cindy@OnTheDriveTraining.com">Cindy@OnTheDriveTraining.com</a> <a href="https://www.atyourservice-drive.com/">AtYourServcie-Drive.com </a>If You Need Fixed Ops Training…You Need Cindy!

Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Lea...

Ep. 26 - Fix It Right the First Time: The Devil Is In The Details!