Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her "Results Pyramid," which highlights how beliefs and experiences shape outcomes.
The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors.

Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
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Dr. Jessica Kriegel is driven by data and defined by results.  She transforms corporate culture for success.  As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more,  Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. <a href="https://www.jessicakriegel.com/" target="_blank">https://www.jessicakriegel.com/</a>

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Show Notes
<ul>
 	<li><a href="https://youtu.be/hId9glKl8A8" target="_blank">Watch Full Video Episode</a></li>
 	<li><a href="https://www.wearetheinstitute.com/" target="_blank">The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/</a></li>
 	<li>Overview of Dr. Jessica Kriegel (00:00:00)</li>
 	<li>Three-Step Change Equation (00:02:47)</li>
 	<li>Accountability in Business (00:03:31)</li>
 	<li>Results Pyramid Explanation (00:04:11)</li>
 	<li>Beliefs and Experiences (00:05:09)</li>
 	<li>Defining Workplace Culture (00:06:50)</li>
 	<li>Hospital Story for Illustration (00:12:02)</li>
 	<li>Transformative Change Through Storytelling (00:14:09)</li>
 	<li>Culture of Caring (00:15:09)</li>
 	<li>Storytelling in Meetings (00:15:58)</li>
 	<li>Generational Dynamics (00:17:51)</li>
 	<li>Technology Adoption Across Generations (00:20:37)</li>
 	<li>Connecting with Dr. Kriegel (00:22:23)</li>
</ul> 
Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting <a href="https://www.napaonline.com/en/auto-care" target="_blank">https://www.napaonline.com/en/auto-care</a>

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at<a href="http://napatracs.com/" target="_blank"> http://napatracs.com/</a>

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative <a href="http://laborratetracker.com/" target="_blank">http://LaborRateTracker.com</a>

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Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]